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Support Analyst Jobs UK | 1st Line & Service Desk Roles
05/11/2025
Support Analyst Jobs UK: Start Your IT Career in 1st Line Service Desk Support
In today's technology-focused world, IT support professionals help make every successful business run. Support Analysts are an important part of keeping digital operations running smoothly by helping with technical issues, guiding users, and maintaining system stability.
If you want an entry-level job in the IT support industry, such as service desk jobs or 1st line support analyst jobs in the UK, there are many options — and the IT Job Board UK is a great place to start.
Essential Duties of a Support Analyst
- Common responsibilities of Support Analyst positions in the UK can include:
- Responding to user requests via email, chat, or telephone.
- Logging incidents and tracking incidents in ticketing systems.
- Troubleshooting hardware, software, and network problems.
- Administering Active Directory, password resets, and user access.
- Escalating difficult cases to senior support engineers.
- Maintaining documentation and refreshing knowledge articles.
These positions are good stepping stones for anyone who is trying to create a career in IT service management or technical support engineering.
Necessary Skills for Service Desk and 1st Line Support Jobs
To be a successful support analyst, you’ll need to have technical knowledge and communication skills. Key skills include:
- Awareness of Windows, macOS, and Office 365 platforms.
- Knowledge of network troubleshooting and some ITIL concepts.
- Strong verbal and written communication.
- Strong problem-solving skills and customer service orientation.
Ability to perform under pressure, sometimes in fast pace IT environments - due to ventilators and other equipment.
As a general rule, in an entry level role, employers often value a personality and willingness to learn more than number of years of experience.
Jobs in Entry-Level IT Support: A Great Launchpad
The role of an Entry-Level Support Analyst, or 1st Line Service Desk Technician, is a common entry point into the IT sector.
As you enter your new profession after completing an educational program, these roles offer aspiring professionals:
- Technical experience that is hands-on.
- Exposure to IT service management (ITSM) tools.
- Collaboration and communication with the client, staff, and teams.
A journey into a junior role (sometimes called Level 2), such as a 2nd Line Engineer, Systems Administrator, or Network Analyst.
With on-the-job training, you can also explore certification opportunities, like CompTIA A+, ITIL Foundation, or General Microsoft Certified Fundamentals, to accelerate your career growth.
Options for Career Advancement
As you develop experience as a 1st Line Support Analyst, you can move into the following roles:
- 2nd Line Support / Desktop Support Engineer
- IT Operations Support Technician
- Cloud Support Engineer
- Cyber Security Analyst
- Systems Administrator
Why Select IT Job Board UK?
IT Job Board UK links candidates with high-profile employers who are actively looking for qualified IT professionals all over the UK.
Here are some things that definitely make IT Job Board UK the place to go for Support Analyst Jobs and Service Desk Jobs:
- Verified, current job adverts from reputable employers in the UK.
- Simple search filters by location, salary, and level of experience.
- Entry and experienced IT roles in a range of sectors.
- Career information and training resources for those seeking work.
- Safe application options for all candidates.
IT Job Board UK is the go-to place for recent grads or those moving to tech for their next opportunity in IT Support or Support Analyst roles.
The realm of IT support offers clear career pathways, monetary compensation, financial security and career prospects especially as businesses are continuing to invest in IT and hybrid working environments.
FAQs for Support Analyst Jobs
1. What does a Support Analyst do?
A Support Analyst provides technical assistance to users by troubleshooting hardware, software, and network issues. They act as the first point of contact for IT-related problems, ensuring systems and services run smoothly.
2. What skills are needed for a 1st Line Support or Service Desk job?
Essential skills include technical knowledge of Windows, Office 365, and networks, along with excellent communication, problem-solving, and customer service abilities.
3. Do I need experience for an entry-level IT Support Analyst job?
Not always. Many entry-level IT Support or 1st Line roles offer on-the-job training. Basic IT knowledge and certifications like CompTIA A+ or ITIL Foundation are beneficial.
4. What is the career path for a Support Analyst?
Starting as a Support Analyst can lead to higher roles like 2nd Line Engineer, Systems Administrator, Network Analyst, or even Cybersecurity Specialist with experience and training.
5. How much does a Support Analyst earn in the UK?
Entry-level Support Analysts typically earn between £22,000–£30,000 per year. Experienced professionals or senior service desk analysts can earn £35,000–£45,000+ annually.
6. Where can I find the latest Support Analyst jobs in the UK?
You can find verified and up-to-date Support Analyst and Service Desk job listings at IT Job Board UK — the UK’s trusted platform for IT careers.
